Shipping policy

Last updated: August 31, 2026

This policy covers order processing times, delivery timelines, and shipping charges for orders placed with UCHI.

Order Processing

In-stock items are processed and handed to our courier partners within 2–4 business days of your order being confirmed. Made-to-order or customised lighting, wall art, and decor pieces may take longer to prepare — estimated production time will be shared with you at checkout or by email after you order.

Delivery Timelines — Within India

Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 3–5 business days after dispatch
Rest of India: 5–9 business days after dispatch
Remote areas and select pin codes (including parts of the Northeast, Jammu & Kashmir, Andaman & Nicobar, and Lakshadweep): may take longer; we will notify you if this applies to your order

Large, fragile, or made-to-order items such as lighting fixtures, mirrors, and bulk tile orders may ship in multiple packages or require additional handling time for safe delivery.

International Shipping

We ship select pieces worldwide. International orders typically take 10–21 business days to arrive depending on destination and customs clearance. Any import duties, taxes, or customs fees levied by the destination country are the responsibility of the customer and are not included in the checkout price.

Shipping Charges

Shipping charges, where applicable, are calculated at checkout based on order value, weight, and destination. We periodically offer free shipping thresholds and promotions, which will be clearly displayed at checkout when active.

Cash on Delivery (COD)

COD is available on eligible orders and pin codes, up to a maximum order value shown at checkout. A nominal COD handling fee may apply and will be displayed before you confirm your order.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation by email and/or SMS with a tracking link so you can follow its progress to your door.

Delays

Occasionally, deliveries may be delayed due to weather, regional logistics disruptions, customs processing, or courier network issues beyond our control. We'll keep you informed if we expect a delay on your order.