Refund policy

Last updated: August 31, 2026

We want you to love your UCHI pieces. If something isn't right, here's how returns, exchanges, and refunds work.

Return Window

You may request a return or exchange within 7 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging with all tags, labels, and protective materials intact.

Non-Returnable Items

Because of the nature of our catalogue, the following are not eligible for return or exchange unless received damaged or defective:

Made-to-order or customised lighting, wall art, and decor pieces
Tiles sold in opened lots, cut tiles, or made-to-order tile runs
Items marked as Final Sale or purchased during clearance
Gift cards

Damaged, Defective, or Incorrect Items

We carefully inspect and pack every order, but if your item arrives damaged, defective, or different from what you ordered, please email hello@uchihomes.com within 48 hours of delivery with your order number and photos or a short video of the item and its packaging. We will arrange a free replacement or a full refund, whichever you prefer, at no additional cost to you.

How to Initiate a Return

Email hello@uchihomes.com with your order number and the reason for return. Our team will confirm eligibility and arrange a reverse pickup where available, or share instructions for self-shipping the item back to us. Please retain proof of shipment until your return is confirmed as received.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 7–10 business days. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI to an account you provide, within the same timeframe. Shipping charges, if any, are non-refundable except where the return is due to our error (damaged, defective, or incorrect item).

Exchanges

If you'd like a different size, finish, or product instead of a refund, let us know when you initiate your return and we'll arrange an exchange, subject to stock availability. Any price difference will be charged or refunded accordingly.

Order Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be eligible for return under this policy. Made-to-order and customised pieces cannot be cancelled once production has begun; we will let you know if this applies to your order.